We are the proud winners of the prestigious ‘Rational Service Partner’ of the Year 2016.
Normanton Catering Technicians Ltd is a family run business, established in 1986 and have been in partnership with Rational ever since. We have a wealth of knowledge and experience gained by many years involvement.
As an appointed Service and Spares Partner of Rational, we undertake work on the full range of Rational combination ovens and Variocooking Centres. Our business focus is on the installation, service, maintenance and breakdowns.
We firmly believe their products are the ‘best in the business’ as is our work and commitment to all our customer’s needs. All our Technicians are fully conversant with all that Rational and Frima has to offer its customers, and we are committed to making substantial investments in training, to ensure we provide the highest level of service, adhering to specifications set out by Rational.
We strive to satisfy the demands of our customers old and new and are experts in the field providing a prompt 24 hour call out service for any breakdown or repair, to make sure our clients get the fast reactive service they require, which means minimum disruption and less downtime.
We work to a First Time Fix policy with a 98.8%
Normanton Catering Technicians has been awarded ‘Rational Service Partner of the Year’ status on numerous occasions, maintaining a high profile within the service network
Our Technicians are fully conversant with all that Rational has to offer its customers, including the comprehensive warranty benefits. We happily attend any warranty call we receive, adhering to specifications set out by Rational.
Whether the job is warranty or chargeable, we guarantee the same professional service EVERY time!
You can contact us by phone, email or fax, whenever necessary – we are renowned for our high level customer satisfaction, with a first time fix rate of above 98%!
In 2008 our unique partnership with Rational, afforded us the opportunity to extend our installation, service and maintenance capabilities to include the RATIONAL MULTIFICIENCY VARIO COOKING CENTRE which comes under the umbrella of Rational Germany.
Our experienced Technicians engineers are experts in the field, offering a service second to none. As one of the longest serving UK Service Partners dedicated to Rational, Normanton Catering Technicians has enjoyed steady growth, and a major factor to our success is the ongoing investment in training and development for all our technicians and technical personnel, enabling us to offer continuous improvement in service standards, and possess the skills necessary to carry out all installations, maintenance work, repairs and breakdowns on the full range of Rational and Frima products.
Our Service Technicians are supported by our highly motivated and well trained office staff, who ensure that our customers receive the best care and advice. We offer exceptional customer service at all times and are committed to the needs of all our customers in finding the solution to your problem, whether it be big or small.